Contact Data Notice
When you upload contacts from your own network into Knownroute, you are the controller of that data and we process it as your processor on your instructions. This notice explains how we handle that data lawfully, with minimisation and respect.
1. Roles
You decide which contacts to upload and for what purpose; you are the controller. We process that data only to deliver the service's features, as a processor acting on your instructions.
2. Your own network only
You should only upload data about people with whom you have a real relationship and a lawful basis to process. Do not upload purchased lists or data scraped from third parties.
3. Lawful basis and consent
Knownroute records consent state and honours the “do not contact” flag. You are responsible for having a lawful basis to contact each person and for respecting any request to stop.
4. Minimisation
Upload only the data you need for outreach (for example, a name, one contact method, and a relationship note). Avoid sensitive or unnecessary data.
5. How the data is used
We use contact data only to help you prepare messages that you send: to organise them, suggest who to reach, and draft outreach. Nothing is sent automatically.
6. Nothing is sent on your behalf
Outreach drafts are prepared for you to review and send from your own channels. The service does not contact anyone automatically.
7. No sale, no advertising
We do not sell your contacts' data, use it for advertising, or combine it across accounts.
8. Your contacts' rights
If a contact exercises their rights (access, rectification, erasure, objection), help us respond. Always respect a request not to be contacted.
9. Retention and deletion
You can delete contacts at any time, which removes them from your workspace. When you close your account, contact data is deleted on the same retention schedule as the rest of your data (purge after 30 days).
10. Security
Contact data is protected with the same measures as the rest of your information: encryption in transit, per-workspace isolation, and access control. Incidents: security@knownroute.com.
11. Contact
Questions: privacy@knownroute.com.
You accept these terms when you create an account. We'll ask again if they materially change. · legal@knownroute.com