Refund & Cancellation Policy
How payments, cancellations, and refunds work in Knownroute. This policy forms part of the Terms of Service.
1. Plans and billing
The service offers a free tier and paid plans that bill in advance on a recurring basis (monthly or annual) through our payment provider. By subscribing you authorise recurring charges until you cancel.
2. Free plan
We do not run timed free trials: the free plan is permanent and lets you evaluate the product without paying. When you purchase a paid plan, billing begins at that moment.
3. How to cancel
You can cancel at any time from your account settings. You do not need to contact support, though we are available if you prefer.
4. Effect of cancellation
Cancellation takes effect at the end of the billing period already paid for; you keep access to paid features until then and it does not renew.
5. Refunds
We do not offer pro-rated refunds for partial periods unless required by applicable law. If you believe you were charged in error, contact us and we will review it in good faith.
6. Right of withdrawal (EEA/UK)
If you are a consumer in the EEA or the UK, you may have a 14-day right of withdrawal. By starting to use the digital content immediately, you acknowledge that performance begins and the right of withdrawal may end once the service has been supplied, to the extent the law allows.
7. Failed payments
If a recurring charge fails, we may retry it and notify you. If it is not resolved, your plan may drop to the free tier or be suspended until payment is up to date.
8. Price changes
We may change prices on reasonable prior notice. Changes apply from the next billing period; if you disagree, you can cancel before they take effect.
9. Billing errors and chargebacks
If you spot a billing error, contact us before starting a chargeback so we can resolve it quickly at support@knownroute.com.
10. Consumer rights
Nothing in this policy limits any statutory consumer rights you may have.
11. Contact
Billing and refunds: support@knownroute.com.
You accept these terms when you create an account. We'll ask again if they materially change. · legal@knownroute.com